Sorry, but I'm ranting today! I consider myself a calm person, takes things in my stride ya know?
Ok, so I'm a bit of a worrier, but as Mrs Hatsell my old form teacher put in an end of year report when I was eight, I'm happy go lucky, that's me!
But guess what? Let me phone up a company and be put through to an overseas call centre and I turn into a RABID DOG!
It's early so I think, I know, (insert a light bulb here) register on line for your credit card, so I can keep track of my air miles instead of waiting for a statement.
So I register.......... No problem there. Ahhhhhh, here we go, I need to phone to activate my registraion. Hmmm, ok, so I ring the number, premium rate of course.
Press option 1 for primary card holder, Press option 2 if you need 'any other service' press option 3 to speak to an account manager, press option 4 to input your card number, press option 5 to input your D.O.B. Press option 6 for your post code. Then press option 7 to hang yourself!
Ring ring, ring ring. 'Hel oh dis is Sharron spik in, ha khan a help hew tody?' In the back ground I hear about a million people in a call center (poor sods)
She avin a larf ain't she? SHARRON? Do me a favour? I would rather hear their own name so at least I know the citi cards ain't taking the piss. Nope, it's Sharon..... Fine.
I then go through the whole proccess again D.O.B. Mothers maiden name this time, post code and then account number.
Sharron then activates my on line account.
'Is tha eny ting halse ha khan help hew wit tody?'
'No, actualy Sharron, you have been very helpful, many thanks'
'Did I seff hew whell?'
'Orally yes' She didn't get the joke! I pmp laughing, but thats just me ;-)
So............. I go on line to see how many air miles I have. WRONG!
It wont work. I go through the whole process again and then guess what? I am CUT OFF! UNGHHHHHHHHHH.
Well 3rd time lucky me thinks, WRONG AGAIN. After going through the whole process with Miranda? LOL. Spell it biatch!
Miranda wants me to go on line again and change my pass word. NO. I'll wait for my Jan statement.
What pisses me of is these people on the other end of the phone are very intelligent, they all have a good education, most speak very good English, but the shitty companies that supply our services and employ them, treat us all with contempt. Isn't this why the world is in such a mess now? Through greedy companies supposedly saving us a few quid, to give us a better service or just trying to syphon off our money for their own greedy causes?
I would much rather have a decent conversation with someone on the other end of the phone what ever country they're in that doesn't just read from a script.
NO CITI CARDS MY PROBLEM WAS'NT SOLVED OK?
Rant over... Phew, I feel much better now. Maybe I'll try and get a new password now ;-)
Have a good weekend gang. PP xxxxxx